Package proposal

Expertise

  • Audit
  • Consulting
  • Personnel assessment
  • Business Process Design
  • Internet strategy development
  • Omnichannel strategy development

 

Online store

  • Website on stable d2c CMS
  • Website on stable d2c CMS
  • Responsive Mobile Version
  • Content filling
  • Integration with all necessary systems

 

Call center

  • Help desk, claim service, sales
  • Scripting and Knowledge Base
  • Smart Telephony (IVR, call routing)
  • Flexible working hours
  • Customer Service Quality Control

 

Logistics and payments

  • Warehouse organization
  • Picking orders
  • Fence Logistics and Storage
  • Delivery to all regions of the
  • Russian Federation
  • Organization of exchange and return
  • Cash customer service
  • Accepting payments online

 

Advertising management

  • Placing of goods on Yandex.market, Google Merchant, Beru !, Ozon and 18 sites
  • SEO (Yandex, Google)
  • SMM (Facebook, Instagram, Vkontakte)
  • Paid advertising
  • Advertising budget management within the KPI

 

Analytics

  • Setting up analytical tools (counters)
  • End-to-end sales analytics at all stages of work
  • Monitoring compliance with established SLAs
  • Reporting on agreed KPI

 

What you get
  • Own independent sales channel
  • Effective advertising cost management
  • Building your own customer base
  • Demand Testing
  • Direct customer contact
  • The expertise of an experienced team