Expertise
- Audit
- Consulting
- Personnel assessment
- Business Process Design
- Internet strategy development
- Omnichannel strategy development
Online store
- Website on stable d2c CMS
- Website on stable d2c CMS
- Responsive Mobile Version
- Content filling
- Integration with all necessary systems
Call center
- Help desk, claim service, sales
- Scripting and Knowledge Base
- Smart Telephony (IVR, call routing)
- Flexible working hours
- Customer Service Quality Control
Logistics and payments
- Warehouse organization
- Picking orders
- Fence Logistics and Storage
- Delivery to all regions of the
- Russian Federation
- Organization of exchange and return
- Cash customer service
- Accepting payments online
Advertising management
- Placing of goods on Yandex.market, Google Merchant, Beru !, Ozon and 18 sites
- SEO (Yandex, Google)
- SMM (Facebook, Instagram, Vkontakte)
- Paid advertising
- Advertising budget management within the KPI
Analytics
- Setting up analytical tools (counters)
- End-to-end sales analytics at all stages of work
- Monitoring compliance with established SLAs
- Reporting on agreed KPI
Process
Commercial terms
Development
Testing
Loanch
- Commercial terms:
Coordination of terms of cooperation, signing of an agreement
- Development:
Website design and development, integration with external systems, training for CC operators
- Testing:
Checking the technical performance of the solution, making test orders
- Loanch:
Advertising campaign launch, active sales, stable operation